TERMS AND CONDITIONS OF YOUR ACTIVITY BOOKING
Allout Adventures LTD, The Pursuit Centre, Slaley Hall, Slaley, Hexham, NE47 0BX
Telephone: 01434 676980 Web: www.alloutadventures.co.uk
- Booking and Cancellations
1.1 If you need to reschedule your booking, we will require at least 48 hours’ notice to do so. A £25.00 admin fee will be charged for this service.
1.2 If you must cancel your booking and are unsure of when you are wanting to re-book, an open-dated gift voucher will be issued to you and will be valid for 3 months. A £25.00 admin fee will be charged for this service.
1.3 No refunds will be given if less than 48 hours’ notice is given to cancel a booking under any circumstances.
1.4 No deposits will be refunded under any circumstances.
Up 48 hrs to 7 days: no refund given. A Gift Voucher will be issued for the activity originally booked (valid for 3 months)
7 days prior or more: you will be refunded 50% of your original payment, or a Gift Voucher will be issued (valid for 3 months)
14 days prior: you will be refunded 75% of your original payment, or a Gift Voucher will be issued (valid for 3 months)
30 days prior: you will be refunded 100% of your original payment, or a Gift Voucher will be issued (valid for 3 months)
1.1. Amendments to your Voucher
3.1 Your activity voucher is valid for the activity and number of people stated on the front of this voucher for 10 months from the date of purchase.
3.2 Should you wish to add extra people onto your activity, please advise this at the time of booking, Availability will be checked. Full pre-payment for the extra attendees will be required at the time of booking.
3.3 Should you wish to extend your voucher past the expiry date, please call the office before the date of expiry and we will extend your voucher for a further three months at a charge £25.00 per voucher.
3.4 Allout Adventures gift vouchers are non-refundable and cannot be exchanged for cash.
- Consequences of Failure to turn up
If you have made a booking and fail to turn up for this on the day, you will not be refunded, nor will you be able to reschedule your activity (unless full payment is made again for the new activity booked).
Email Confirmation is sent upon booking and is the responsibility of the purchaser to check that the dates and times for the booking are correct upon receipt of confirmation.
- Amendments to your Booking
Should you wish to add extra people onto your activity, please call us with prior notice to do this. Availability will be checked. We cannot guarantee we will have the availability to do this. Full pre-payment for the extra attendees will be required at the time of booking.
- Liability of Allout Adventures
4.1 In any event Allout adventures shall not be liable for death or personal injury suffered by the customer or its guests arising out of the booking. This limitation of liability shall also extend to any loss or damage sustained by property or belongings of the client or any of the client's guests or for any further costs, demands or expenses incurred or suffered by the customer arising out of the booking.
4.2 Allout adventures will not be liable for any cancellation of or alteration to the booking or any loss or damage to the customer arising out of circumstances beyond its control including but not limited to any act of god, natural disaster or act of terrorism.
4.3 Any damage caused to any of the equipment hired to you by Allout Adventures will be paid in full by the individual responsible or the card holder who made the original booking.
- Activity Timing
Allout adventures endeavour to run all activities and events as strictly to schedule as possible and therefore appreciate your prompt arrival at events and activities. Should activity participants arrive late, the activity session will still finish at the schedules time. We reserve the right to cancel an event without refund, in the event of the late arrival of participants; under no circumstances would Allout Adventures pay any compensation for such cancellation of any event or activity.
6.1 It is the responsibility of participants to ensure that they have understood all briefing instruction and each participant must sign our safety disclaimers prior to participation to confirm their understanding of this.
6.2 Allout adventures reserve the right to refuse participation to any person who appears to be under the excess influence of alcohol or under the influence of drugs, or for any other reason at the discretion of Allout Adventures. In the event of non-compliance with Allout Adventure’s representatives, events may be terminated without refund.
6.3 All Allout Adventures events are run to high standards. Participants recognise that, all events involve some element of risk and participation in activities and events is on the understanding that participants accept this risk.
- Damages and Losses
Any damages, loss or theft of equipment used in your activity/s will be charged for accordingly to the cost of the equipment. Failure to listen to any instruction from an instructor may result in the termination of your activity session. No refunds will be given under this circumstance.
- Activity Prices
Allout Adventures reserves the right to increase activity prices without given prior notice. Please refer to our website for prices.
- Law and Construction
These terms and conditions shall be governed by English Law and Allout Adventures and the client hereby submits to the exclusive jurisdiction of the English Courts in all matters these Terms and Conditions.